FAQs

Have a question?

How does the process work?

You pick a product (rug, blankets, etc.) and checkout. Either upload an image to our website and/or address during the checkout process or email location details to info@aerialrugs.com. We love screenshots and images with outlines of your farm! It makes our life easier :)

From there, our team will select the best satellite view of your farm or add your submitted image to the items you purchased and send you a proof via email.

Our designers will work with you until the image placement is just right before sending to production.

We can print ANYTHING on our products. Satellite images of farms are the most common but we frequently use customer drone pictures, family pictures, landscapes and more!

What kind of material do you use to make my rug?

Printing images on rugs isn’t easy but we took the time to sample materials and the manufacturing process to ensure we got it right!

Aerial rugs are 100% polyester with a chenille front that provides durable wear. A non-skid backing firmly holds the in place.

Gentle vacuuming and spot cleaning with cold water are recommended.

How long will it take to get my custom rug?

Aerial Rug products are shipped both domestically and to a select number of international destinations.

Shipment times vary based on your location. Estimated transit times will be displayed during checkout for your convenience.

Personalized (custom) orders typically 2 weeks to create and deliver because they are made-to-order, so order early!

The same applies to other custom products.

For information regarding international shipping, click here.

Returns and Exchanges

Return Policy

Find it here.

If you have any questions, please reach out to info@aerialrugs.com

Approve carefully!

Our team carefully designs rugs and other custom products to your liking, waiting for your final approval before sending items into production. For this reason, returns are limited to printing and manufacturing errors only.

Not happy? Want to change it?

Email our team at info@aerialrugs.com and we will do our best to resolve the problem.