FAQs

Have a question?

How does the process work?

Pick a product and size. On the rug pages, enter the farm address or Coordinates in Farm Address, and upload a farm photo or boundary screenshot if you have one. Then add to cart and check out.

After checkout we email a proof to the address on the order. We work with you until the placement looks right, then it goes to production. Most farms use a satellite view. A drone photo or outline sketch is fine too.

Most custom orders arrive in about 2 weeks in the US after you approve the proof. The 5×7 ships inside the United States only. Other custom items can ship to a short list of countries — see the international shipping page.

Questions? Email info@aerialrug.com.

What kind of material do you use to make my aerial custom farm rug?

Printing images on rugs isn’t easy but we took the time to sample materials and the manufacturing process to ensure we got it right!

Aerial rugs are 100% polyester with a chenille front that provides durable wear. A non-skid backing firmly holds the in place.

Gentle vacuuming and spot cleaning with cold water are recommended.

How long will it take to get my aerial custom farm rug?

Aerial Custom Farm Rug products are shipped both domestically and to a select number of international destinations.

Shipment times vary based on your location. Estimated transit times will be displayed during checkout for your convenience.

Personalized (custom) orders typically 2 weeks to create and deliver because they are made-to-order, so order early!

The same applies to other custom products.

For information regarding international shipping, click here.

Returns and Exchanges

Return Policy

Find it here.

If you have any questions, please reach out to info@aerialrug.com

Approve carefully!

Our team carefully designs rugs and other custom products to your liking, waiting for your final approval before sending items into production. For this reason, returns are limited to printing and manufacturing errors only.